Returns are accepted within 3 days of delivery. Items purchased on Sale are not eligible for returns.
To be eligible for a return, your item must:
- Be unused
- Be in the same condition as received
- Be in its original packaging
Return Policy for Orders
Cash on Delivery (COD) orders are eligible for return under standard guidelines, excluding the COD charge.
Refunds for Prepaid or COD orders will exclude the COD charge of INR 50/-
For damaged items, please provide images and a video, or explain the reason for return by emailing dashlineofficial@gmail.com.
Item Condition
Items must be unused, unwashed, and returned with original tags and packaging.
For damaged or defective products, share clear photos or video within 24-48 hours of delivery.
How to Initiate a Return/Exchange
Email: dashlineofficial@gmail.com with Order ID, item(s), and reason or contact us via Call/WhatsApp.
We arrange pickup where available. If self-shipping is needed, send to our return address provided by support and include the Order ID on the package.
Refunds
Once the returned item passes a quality check, refunds are credited to the original payment method within 7–15 business days (bank/gateway timelines may vary).
COD orders: refunded to your UPI ID or bank account after verification.
You may choose store credit instead of a refund.
Exchanges
Exchanges are accepted only for size issues, incorrect products, or damaged items.
Exchanges and returns are accepted once per order.
Customized or altered items and sale items are not eligible.
